Easy access
This past week I met two people who had trouble over the weekend; and had no idea that we were open on Saturdays! Instead of reaching out, each one decided to “suffer through” until Monday. As a result, each one was a little bit worse by the time s/he came into our office. One reached out to an urgent care/walk in clinic in a retail setting, but did not get an appropriate response.
I encouraged each of them to reach out next time. Even if it’s on the odd Saturday that we are closed, someone’s always just a phone call away! Each of them is, of course, fine. No harm done. But lesson learned….and now you know too!